New: Lantern Lantern finds the problems. Your shop gets the call.
RepairTech
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Settings and Billing

Most settings are under Settings, and most of them are for admins. See Your team for who can change what.

Branding

Settings → Shop Branding holds what your customers see: your shop’s name, phone, email, website, address and hours, plus your accent color, logo and icons.

On every plan, including Free On paid plans
Your shop’s name, phone, email, website, address and hours, on every Lantern window and on your download page Your accent color and logo on every window and your download page
  Your own tray and menu bar icon: a Mac Icon (256 × 256 PNG) and a Windows Icon (.ico with 16, 32, 48 and 256 pixel sizes). Without a Windows icon, the Mac one is used.

Use a wide PNG for the logo; it’s shown about 340 points across. You can fill everything in on Free, and your logo, color and icons switch on as soon as you upgrade. If you move back to Free, they stop showing at each computer’s next check-in.

The What Your Customers See preview shows your Request window and each Alert with your branding, so you can check it before any customer does.

Your shop’s name here is also the name on your account and your receipts.

Request emails

Every new request is emailed to you with the customer’s details, their message, the computer, and what Lantern found. Choose who gets them in Settings → Request Notifications: enter up to 10 addresses under Send new requests to, one per line. Leave it empty to send them to every admin on your team.

Digest emails

The digest is a summary of what needs you: urgent problems first (remote access software and failing drives), then other computers with issues, then open requests. In Settings → Digest Emails, choose How often: Never, Every day or Every week (the default). Choose who gets it under Send the digest to, or leave it empty for every admin.

If nothing needs you, nothing is sent. Click Send me one now to see what it looks like.

Webhooks and Slack

A webhook sends each request to another system as it happens: your PSA, a Slack channel, Zapier, or anything else that accepts one.

  1. Go to Settings → Integrations.
  2. Paste the Webhook URL. It has to start with https:// and be reachable from the internet.
  3. Under Send when, choose A customer submits a request, A request is resolved or reopened, or both.
  4. Click Save, then Send Test to check your URL accepts it.

To stop sending, clear the URL and save. Treat the URL like a password: anyone who has it can post to your channel.

Slack: paste a Slack incoming webhook URL (one containing hooks.slack.com) and Lantern sends a formatted Slack message, with the customer, device, email, phone, group and alert. Zapier can pass requests on to most PSAs.

Anything else receives JSON like this:

{
  "event_type": "service_request.created",
  "event_id": "ln_evt_3f9a1c2b7d4e8a60",
  "timestamp": "2026-09-18T17:42:05Z",
  "account": { "id": 12, "name": "Maple Street Computers" },
  "data": {
    "id": 4821,
    "status": "open",
    "submitted_at": "2026-09-18T17:42:03Z",
    "message": "It keeps freezing when I open email.",
    "customer": { "name": "Dorothy Keller", "email": "dorothy@example.com", "phone": "916-555-0182" },
    "device": { "id": 88, "name": "Dorothy's laptop", "platform": "windows", "group": "Keller household" },
    "monitor": { "key": "failing_drive", "detail": "The drive reports that it is failing." },
    "url": "https://lantern.repairtechsolutions.com/requests/4821"
  }
}

event_type is service_request.created, service_request.closed or service_request.reopened. monitor is only there when the request came from a pop-up, and url opens the request in your dashboard. The same event can occasionally arrive twice; event_id lets you tell. It’s the same shape TechSuite and Watchman Monitoring webhooks use.

If your URL fails, Lantern retries up to 5 times. After 3 failures in a row it switches the webhook off and emails your request notification recipients. Fix the URL and save to turn it back on.

Your team

Invite the rest of your shop in Settings → Users: click Invite A User, enter their Full name and Email, tick Admin if they should be one, and click Send Invitation. Pending invites can be resent or copied as a link.

Everyone Admins also
Requests, Devices and Groups Branding, Request Notifications, Digest Emails, Integrations, Policies and Installers
Viewing Billing Changing your plan and card

The person who signed up is the owner and is always an admin.

Your profile and security

Your name and email are under Profile in the menu on your picture. Security is where you change your password and turn on two-factor authentication: click Turn on two-factor authentication, save your backup codes, scan the QR code with any authenticator app, and click Verify. We recommend it for everyone on your team.

Billing

Plan Price Computers Your logo and colors
Free $0 Up to 10  
Starter $19/month Up to 250 ✓
Growth $49/month Up to 1,000 ✓
Unlimited $99/month No limit ✓

Every plan has every check, the request inbox and emails, groups, policies and webhooks. For Unlimited, email us.

Settings → Billing shows your plan, your card and your receipts. Payments go through Stripe; we never see or store your card number.

  • Change plan shows each plan and what it costs today before you confirm. Moving up charges the difference straight away. Moving down takes effect straight away too, with the unused time credited to your next bill; you can’t move to a plan with fewer places than the computers you have, so deactivate some first.
  • Update card or Add a card changes the card on file.
  • Billing Email and Extra Billing Information (such as a VAT number or address) appear on your receipts.

Cancelling

The Free plan never needs cancelling. To stop using Lantern on Free, deactivate your devices.

To cancel a paid plan, click Cancel plan on the Billing page, type CANCEL, and click Cancel my plan. Your plan runs to the end of the period you’ve paid for, and Keep my plan undoes it until then.

When it ends, Lantern goes to sleep on your customers’ computers: no icon, no pop-ups, no reminders and no reporting. It stays installed, and nothing is deleted. Your dashboard is locked until you come back. Reactivate recommends the plan that fits your computers, and every computer wakes up by itself within a few hours.

To take Lantern off your customers’ computers instead, deactivate them before your plan ends.