Release Notes – 5 More Tools Rewritten, New Network & Diagnostic Tools, and Bug Fixes

Hi folks – Big update today. We’ve rewritten five more tools from the ground up with much better analysis and reporting, shipped two brand new tools, completely overhauled all of the network tools, added multi-integration support to the Online Dashboard, and pushed bug fixes to nearly everything we released earlier this month.

Check for Blue Screens — Complete Rewrite

The old version just listed crash dump files with some basic metadata. The new version actually diagnoses the problem.

It reads the crash dump files, identifies the specific driver or module that caused the crash, and categorizes the root cause — driver issue, bad memory, failing disk, hardware problem, or OS corruption. Instead of handing you raw data and leaving you to figure it out, it now gives you a specific repair recommendation.

The standout feature is a built-in database of 80+ known problematic drivers. If a machine is crashing because of a driver we’ve seen cause problems before, the report calls it out immediately. It also checks whether any recent Windows Updates correlate with when the crashes started — useful for those “it started crashing after an update” situations. We also fixed an issue where crash dumps stored in a non-default location weren’t being found.

Identifies the faulting driver/module and tells you the likely root cause
Flags known problematic drivers automatically
Detects crash frequency trends — tells you if a machine is getting worse
Correlates crashes with recent Windows Updates
Gives you actionable repair recommendations instead of raw dump data

Get Product Keys — Complete Rewrite

The old version showed you Windows and Office product keys — and that was about it. The new version is a much more complete key recovery tool.

The biggest improvement: it now recovers the BIOS/UEFI embedded Windows key, which is the most reliable source on modern PCs. On many Windows 11 machines, the old tool would come back empty because the registry key is blank — the new version finds the key burned into firmware instead. It also tells you the license type (OEM, Retail, Volume, or Digital License) so you know whether a key will survive a hardware swap, and reports activation status.

It now detects Office 365 subscriptions and tells you “no key needed — sign in with Microsoft account” instead of showing confusing placeholder keys. Generic keys (like Windows upgrade keys or KMS client keys) are flagged so you don’t waste time with keys that aren’t real licenses. And it scans for third-party product keys too — VMware, Adobe Acrobat, CorelDRAW, AutoCAD, and Acronis — things customers commonly need recovered before a reinstall.

Recovers BIOS/UEFI embedded Windows keys — works on Win11 where the old tool often came up empty
Shows license type (OEM/Retail/Volume/Digital) so you know if it transfers to new hardware
Reports activation status
Flags placeholder and generic keys
Detects Office 365 subscriptions — “no key, just sign in”
Scans for VMware, Adobe, Corel, AutoCAD, and Acronis product keys

List Startup Applications — Complete Rewrite

The old version listed startup entries from the basic registry Run keys and startup folders. The new version goes much deeper and turns this into a startup triage tool.

It now scans advanced persistence locations that the old version missed entirely — AppInit_DLLs, Winlogon hooks, Image File Execution Options (a common malware trick to hijack executables), shell overrides, Browser Helper Objects, and scheduled tasks with logon triggers. For each entry, it checks digital signatures and flags anything running from suspicious locations like TEMP, Downloads, or the Recycle Bin.

If you’re doing a malware removal and want to quickly see what’s set to auto-start and whether any of it looks suspicious, this tool now gives you that picture.

Scans registry Run keys, startup folders, plus advanced persistence locations malware commonly uses
Checks AppInit_DLLs, Winlogon, Image File Execution Options, shell overrides, BHOs, and scheduled tasks
Verifies digital signatures on startup executables
Flags entries running from suspicious locations (TEMP, Downloads, Recycle Bin, AppData)
Shows enabled/disabled state for each entry

Check for App Crashes — Complete Rewrite

The old version dumped a table of crash records with no analysis. The new version reads the same Windows Error Reporting data but actually interprets it.

It now scores system stability (Good, Fair, Poor, or Critical), detects repeated crashers, identifies when a crash pattern started (“crash-free for 45 days, then started crashing 3 days ago”), and analyzes fault modules across multiple apps. If the same module is crashing in three different applications, the report flags it as a system-level issue rather than an app problem. It also detects hardware-related patterns — like heap corruption across multiple apps, which often points to bad RAM.

Stability scoring: Good / Fair / Poor / Critical
Detects repeated crashers and crash frequency trends
Onset detection — tells you when the problems started
Cross-app pattern detection — flags system-level issues vs. single-app problems
Hardware pattern detection — heap corruption across apps suggests bad RAM
Prioritized repair recommendations (high/medium/low)
Covers crashes, hangs, and UWP app crashes

Check Battery Health — Complete Rewrite

The old version showed raw battery numbers with no interpretation. The new version gives you an actual diagnosis.

Instead of showing milliwatt-hour numbers and leaving you to do the math, it now computes battery health as a percentage, estimates remaining runtime, reports cycle count on supported hardware, checks the active power plan, and looks at power-related Windows Event Log entries. If a battery is degraded, it tells you directly whether it needs replacement.

It also handles desktops and VMs gracefully — if there’s no battery, it skips the checks instead of erroring out.

Battery health percentage with degradation assessment
Clear replacement recommendations when batteries are worn
Cycle count reporting (Win10+)
Estimated runtime calculation
Power plan detection
Handles desktops and VMs gracefully — no more errors on machines without batteries

List Windows Services — New Tool

This is a brand new diagnostic tool. It checks 20 critical Windows services to make sure they’re in the state they should be, detects installed antivirus products (including leftover remnants from incomplete uninstalls), and flags anything suspicious — services running from unusual locations, services with missing executables, and services that are stuck or unexpectedly stopped.

If you’ve ever had a customer with a half-uninstalled antivirus causing conflicts, or a machine where Windows Update wasn’t working because a critical service was disabled, this tool catches that. It’s been added to the Basic Diagnostics and Malware Removal procedures.

Checks 20 critical Windows services against their expected states
Detects installed antivirus products and leftover remnants from incomplete uninstalls
Flags suspicious services running from unusual locations or with missing executables
Identifies OEM bloatware and telemetry services
Catches hung or unexpectedly stopped services

Network Tools — Complete Overhaul

We rebuilt the entire network tool stack from the ground up. Every existing network tool has been updated, we’ve added four new ones, and updated the Fix Internet Issues procedure to tie them all together.

What’s new:

Network Diagnostics runs a 10-point health check covering adapters, DNS, gateway, internet connectivity, WiFi signal strength, proxy settings, and active connections. Run this first to get a clear picture of what’s actually broken before you start fixing things.

Reset Network Adapter disables and re-enables physical network adapters to clear hung connections — the “turn it off and on again” approach, but it only touches physical adapters and picks the right one.

Reset Proxy Settings clears proxy configurations and detects malware-injected proxies. We added this to the Malware Removal procedure since malware commonly redirects traffic through rogue proxies.

Repair DNS restarts the DNS Client service, flushes the cache, and resets DNS configuration. Also added to the Malware Removal procedure.

Updated existing tools:

Reset Internet Protocol, Repair Winsock, Renew Internet Connections, Flush DNS Resolver Cache, Reset Windows Firewall Configuration, Restore Default HOSTS File, and Sync System Time have all been rebuilt with better reporting. We also fixed several issues — the tools now correctly handle “restart required” results instead of reporting them as failures, and adapter selection is smarter about picking the right network adapter.

Retired tools:

We’ve removed Repair Windows Automatic Updates, Repair SSL/HTTPS/Cryptography, and Repair Workgroup Computers View — these were outdated and no longer relevant.

Updated “Fix Internet Issues” Procedure:

We’ve updated the Fix Internet Issues procedure to include the new network tools. It runs them in the right order: diagnose first, then work through DNS, proxy, HOSTS file, connections, adapter, firewall, IP stack, Winsock, and time sync.

TechSuite Online Dashboard — Multiple Integrations at the Same Time

Previously, you could only have one integration active at a time — so if you were using Syncro, you couldn’t also use webhooks to send notifications to Slack or Discord. That limitation is gone. You can now have a CRM/PSA integration (Syncro, RepairShopr, ConnectWise, Autotask, CommitCRM, mHelpdesk, or PC Repair Tracker) and webhooks running simultaneously. Just enable both from the Integrations tab in TechPortal — no need to choose one or the other.

Bug Fixes to Previously Released Tools

We’ve been actively fixing issues found in the field across the tools we shipped earlier this month.

Windows Defender — Fixed an issue where Full Scan mode would hang and never produce results. Scans now complete and report reliably.

Clean Windows Update Cache — Two rounds of fixes addressing exit code handling, the catroot2 cleanup incorrectly masking earlier failures, and four additional issues found by reviewing production logs.

Test HDD for Issues — Fixed a parser compatibility issue that could cause report generation to fail.

Check Device Manager — Added proper parsed report output (previously the raw output was shown directly).

Create Restore Point — Fixed a 70% failure rate on certain machines. The tool was reporting failure even when the restore point was actually created successfully. Added fallback verification, fixed several edge cases with System Restore detection, and improved the report output.

Fix Filesystem Issues — Fixed several issues: check-only mode was accidentally running repairs (SFC and chkdsk), DISM was incorrectly reporting success when it was skipped, CBS log analysis was hardcoded to the C: drive, and SFC output was garbled on Windows 10/11.

Install Windows Updates — Fixed the tool blocking entirely when a background Windows Update process was already running (now waits and warns instead). Fixed false positive “reboot pending” warnings and category filter matching issues.

As always, if you have requests or notice anything unexpected, just send us an email at support@repairtechsolutions.com.

Ian & Garrett